Privacy Policy

Last Updated: April 9, 2025

Introduction

At Petrosia, operated by SHIPIO LOGISTICS PVT LTD ("we", "our", or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our platform, including:

Personal Information

When you register for an account, list a pet, make a purchase, or engage with our services, we may collect:

  • Contact information (name, email address, phone number, postal address)
  • Account credentials (username, password)
  • Payment information (credit card details, bank information)
  • Profile information (profile pictures, preferences)
  • Pet-related information (pet details, photos, health records, breeding information)
  • For sellers: business information, identification documents, breeding licenses

Automatically Collected Information

When you visit our website or use our app, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, referring URLs)
  • Location data (if permitted by your device settings)
  • Cookies and similar technologies

Information from Third Parties

We may receive information about you from third parties such as social media platforms, payment processors, and verification services.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Create and maintain your account
  • Process and fulfill your transactions
  • Connect buyers with sellers
  • Verify seller credentials and pet information
  • Process payments and prevent fraudulent activities
  • Provide customer support
  • Send administrative notifications and service updates
  • Send marketing communications (with your consent)
  • Personalize your experience on our platform
  • Improve our services and develop new features
  • Analyze usage patterns and conduct market research
  • Comply with legal obligations
  • Enforce our terms and policies

How We Share Your Information

We may share your personal information with:

Users of Our Platform

When you list a pet or contact a seller, certain information is shared between parties to facilitate the transaction. For example, when you list a pet, your listing information, username, and contact details are shared with potential buyers.

Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Business Partners

We may share information with business partners to offer you certain products, services, or promotions related to pet care, such as veterinary services or pet insurance.

Legal Requirements

We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.

Cookie Policy

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

  • Essential cookies: These are necessary for the website to function properly.
  • Preference cookies: These remember your settings and preferences.
  • Analytics cookies: These help us understand how you interact with our website.
  • Marketing cookies: These track your activity to deliver relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the platform.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

When we no longer need your personal information, we will securely delete or anonymize it so that it can no longer be associated with you.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction of processing of your personal information
  • Data portability
  • Objection to processing of your personal information
  • Withdrawal of consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Third-Party Links

Our platform may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

Updates to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

SHIPIO LOGISTICS PVT LTD
Email: contact@petrosia.in
Address: C29 1st floor bela bhawan nehru nagar adarsh nagar delhi, 110033
Website: www.petrosia.in